Warranty policy

Warranty period

• Standard warranty period: [WARRANTY PERIOD]
• Custom-built products: [CUSTOM BUILD WARRANTY PERIOD]

The warranty period runs from the date of delivery. Where a product page states a different period for a specific item, the product page applies.

What the warranty covers

• [WARRANTY COVERAGE — ITEM 1]
• [WARRANTY COVERAGE — ITEM 2]
• [WARRANTY COVERAGE — ITEM 3]

Manufacturing defects

A manufacturing defect is a fault present in the product as supplied, arising from the way it was made rather than from use, installation or later damage. Examples can include defective stitching or trim bonding, finish defects present on arrival, or a supplied integrated component that does not function as described.

Where we accept that a product has a manufacturing defect within the warranty period, we will offer a repair, replacement or refund as appropriate to the circumstances.

What the warranty does not cover

• Damage caused during installation, removal or transport after delivery
• Accident, misuse, abrasion and normal wear
• Modification of the product after delivery
• Functions the product was never described as supporting
• Third-party labour, coding or diagnostic costs, unless we have agreed them in advance

Making a warranty claim

Please provide the following when contacting us:

• [CLAIM REQUIREMENT — ORDER NUMBER]
• [CLAIM REQUIREMENT — DATE OF DELIVERY]
• [CLAIM REQUIREMENT — DESCRIPTION OF THE FAULT]
• [CLAIM REQUIREMENT — CLEAR PHOTOGRAPHS OR VIDEO]
• [CLAIM REQUIREMENT — VEHICLE MODEL, YEAR AND SPECIFICATION]

Please do not attempt a repair before contacting us, as this can make it impossible to assess the original fault. Claims are assessed on the evidence provided and may include return for inspection.

Compatibility is not a warranty matter

The warranty covers product defects, not fitment. If you are unsure whether a product suits your vehicle, use our compatibility service before ordering.

Your statutory rights

This warranty is offered in addition to your rights under UK consumer law and does not affect them.