Privacy policy

Who we are

• Legal business name: [LEGAL BUSINESS NAME]
• Business address: [BUSINESS ADDRESS]
• General contact email: [CONTACT EMAIL]
• Privacy contact email: [PRIVACY CONTACT EMAIL]

Kraftdriven is the trading name used on this website. We are the data controller for the personal information described in this policy.

Information we may collect

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information, including items purchased and order correspondence
• Vehicle details you choose to provide for compatibility purposes, such as model, chassis code, registration year, specification and photographs
• Website usage information where applicable, such as pages viewed and device or browser data

How we use your information

• To process and fulfil your orders
• To provide customer support
• To communicate with you about your orders
• To prevent and detect fraud
• To improve the website and the customer experience
• To send marketing communications where this is legally permitted and where appropriate consent has been obtained

You can withdraw marketing consent at any time using the unsubscribe link in any marketing email, or by emailing [PRIVACY CONTACT EMAIL].

We do not sell your information

Kraftdriven does not sell your personal information. We share it only as described in this policy.

Sharing with service providers

We share personal information with service providers where this is necessary to operate our business. These may include:

• Payment providers, to take payment and to help prevent fraud
• Shopify and other e-commerce, hosting and website platform providers
• Delivery and fulfilment providers, including suppliers who dispatch items directly
• Email, analytics, customer support and accounting service providers
• Professional advisers, and regulators or authorities where we are legally required to do so

Service providers may only process your information on our instructions and in line with their own legal obligations.

International transfers

Some of our service providers may process information outside the UK. Where that happens we rely on appropriate safeguards recognised under UK data protection law.

How long we keep information

Order and transaction records are kept for as long as required for legal, tax and accounting purposes. Enquiry and compatibility information is kept only for as long as needed to support you, after which it is deleted or anonymised.

Your privacy rights

• The right to be informed about how your information is used
• The right to access a copy of your personal information
• The right to have inaccurate information corrected
• The right to erasure, where applicable
• The right to restrict or object to certain processing
• The right to data portability, where applicable
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, email [PRIVACY CONTACT EMAIL] with your request and, where relevant, your order number. We may ask for information to verify your identity. If you are unhappy with how we have handled your information, you can also complain to the Information Commissioner's Office (ICO).

Cookies

The website uses essential cookies, and optional cookies only where you have accepted them. Full details are set out in our cookie policy.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current version.